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Frequently Asked Questions

General FAQ

What do I need to do first when looking to purchase a fence for my yard?

1.        Decide why you are installing a fence to begin with - i.e., privacy, pool, security, children, and pets.

2.        If you have an HOA, check to determine what type of fencing is allowed in your neighborhood.

3.        Walk your property and decide where you would like to install your fence. If you are installing it on your property line, it is best if you locate your steel corner stakes, to make sure the fence is not installed on your neighbor's land.

4.         If for a pool, find out what your local pool code requires.

5.         Determine a budget for what you would like and what you can afford. You can do this by using our Fence Builder quoting tool.

Why should I buy a fence online versus a big box retailer in my area?

Big box home improvement stores typically lack the selection or product knowledge to answer all of your questions and give wide choices for your budget. Also, the question of quality can be an issue because they tend to buy at the cheapest price from anywhere around the world.

How do I know that I am buying from a reputable fence company online?

In today’s age of technology, it is easy to set up a business on the internet that looks realistic with little or no experience. A fence purchase is expensive and can be complicated. You should pick up the phone and make sure you are dealing with a company that has the experience and understands the entire business.

Can I install the fence myself?

Most of our products can be installed by a handy homeowner with assistance from a friend or relative. We provide installation videos and instructions online for you to review. We have experienced employees that can assist you with any of your install questions. If you feel that you are not up to the installation, many customers will get a price from a landscape or handyman company in their service area. When installing your fence check to see if you need local permits and ALWAYS call to have underground utilities marked before you dig – It’s the law!

How long does it take to order my fence and have it delivered? – Covid 19 Updated

Due to the pandemic, delivery depends on the type of fence and the size of the order. Most products ship within 8 to 10 weeks from the time of order, but custom orders could take much longer. For more details about a specific product, please call us at 1-888-466-5816. Small quick ship Items should ship in about 2 weeks. Transit time once it ships is about 5 to 7 days depending on your location. Once your product ships you will be sent a tracking number and contact information about your carrier. They will call you 24 hours before delivery so that you can arrange for assistance to help unload your project when it is delivered.

How does the shipping and delivery work?

All orders will ship via freight. We will not know which freight company until the order is ready to ship. All materials, except for porch railing systems, receive free shipping on orders totals over $500.00. Since we cover the shipping costs, we do not cover lift gates. Most of our products do not need a lift gate, even though the freight company will tell you otherwise. If you choose to request a lift gate, you will be required to pay for it. Use this link to add a lift gate to your order.

A liftgate will be provided for customers who are covered under the ADA. Please state at the time of order in the note section. Proof may be requested at any time.

What if I need to change the delivery address or phone number?

If you need to update or change your delivery information. Please contact customerservice@fencingdirect.com right away with your order number in the subject. If your order has already shipped, a fee will need to be paid to the freight company. This extra fee will be covered by you, the customer. The fee’s cost will be determined by the freight company on a case-by-case basis.

What happens if the products are lost or damaged in transit?

We will handle any issues that come with the delivery of your project. We have excellent packaging to prevent damage in transit; however, it will happen on occasion. If you find that your material package has items that are either lost or damaged, we will file the claim with the delivery company and arrange to ship your replacement material.

Can I use your products to replace damaged parts on an existing fence?

Though we carry a wide variety of products, we cannot guarantee that our products will work for your current fence. The only fences that we can guarantee our accessories and products will work with are those that were first purchased through us. If you order a product or accessory and it doesn’t work for your fence, you will still have to adhere to our return policy.