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Frequently Asked Questions

General FAQ

What do I need to do first when looking to purchase a fence for my yard?

1.       Decide why you are installing a fence to begin with - i.e. privacy, security, children and pets.

2.       If you have an HOA, check to determine what type of fencing is allowed in your neighborhood.

3.       Walk your property and decide where you would like to install your fence. If you are installing it on your property line, it is best if you locate your steel corner stakes, to make sure the fence is not installed on your neighbor's land.

4.       Determine a budget on what you would like and what you can afford. You can do this by using our Fence Builder quoting tool.

Why should I buy a fence on-line versus a big box retailer in my area?

Big box home improvement stores typically lack the selection or product knowledge to answer all of your questions and give wide choices for your budget. Also the question of quality can be an issue because they tend to buy at the cheapest price from anywhere around the world.

How do I know that I am buying from a reputable fence company online?

In today’s age of technology it is easy to set up a business on the internet that looks realistic with little or no experience. A fence purchase is expensive and can be complicated. You should pick up the phone and make sure you are dealing with a company that has experience and understands the entire business.

Can I install the fence myself?

Most of our products can be installed by a handy homeowner with assistance from a friend or relative. We provide installation videos and instructions online for you to review. We have experienced employees that can assist you with any of your install questions. If you feel that you are not up to the installation, many customers will get a price form a landscape or handyman company in their service area. When installing your fence check to see if you need local permits and ALWAYS call to have underground utilities marked before you dig – It’s the law!

How long does it take to order my fence and have it delivered?

Delivery depends on the type of fence and the size of the order. Most products ship within 10 business days for the time of order. Quick ship Items will ship in about 5 days and custom orders can take up to three (3)  weeks. Transit time once it ships is about 2 to 3 days depending on your location. Once your product ships you will be sent a tracking number and contact information about your carrier. They will contact you 24 hours before delivery so that you can arrange for assistance to help unload your project when it is delivered.

What happens if the products are lost or damaged in transit?

We will handle any issues that come with the delivery of your project. We have excellent packaging to prevent damage in transit; however, it will happen on occasion. If you find that your material package has items that are either lost or damaged we will file the claim with the delivery company and arrange to ship you replacment material..