Common Carrier: Most orders are shipped via a common carrier directly from the manufacturing facility. The freight company is responsible for contacting you 24 hours in advance to set a delivery day and time range of about 3 hours. You must have one or more people available to offload the products. It is the freight company’s policy to get your products to the back of the truck and you must break down the pallet and off-load the material in your driveway or yard. Any special arrangements needed for delivery, such as liftgate or pick up at the terminal must be discussed directly with the freight company and any extra charges are your responsibility. PLEASE INSPECT ALL PACKAGES AND MATERIALS FOR DAMAGE OR SHORTAGES BEFORE YOU SIGN THE SHIPPING DOCUMENTS.
Damages or shortages: Damages or shortages do occur on occasion. Take a photo of all packaging at delivery, even if not damaged. Please inspect your products as soon as possible and mark the shipping documents with the appropriate information. With damages, snap a photo with your cell phone as a record for the claim. If because of time or weather restraints, you are unable to check everything at the time of delivery. Please mark the documents, as “Damaged”. If you do not sign the Bill of Lening as “Damaged” and you would like to make a claim, you must first file a claim with the freight company and get an exception number.
Once you have collected all the photos and documentation, contact customer service as soon as possible so that we can file the claim with our vendor and get a new product(s) to you.
UPS: Small packages shipped by UPS or Fed Ex will be left at your door subject to inspection by you at a later time. For damages or shortages, please contact customer service.
Note: Shipping costs on some items are approximate due to fluctuating rates in the industry. We will contact you should the cost go up from when your order was processed. Should the cost be modified, you will have the opportunity to accept or decline the increase, and a full refund will be issued If needed.
Products that need to be returned for any reason other than damaged or incorrect shipment must be done within 30 days of delivery. You must contact customer service to receive an RMA (Return Materials Authorization Number) and form. No returns will be accepted without prior approval. Returned products for any reason other than the shipper’s error or damage will be subject to a restocking fee of between 15% to 25% depending on the product or manufacturer. Custom or special order products cannot be returned or canceled once it is produced. Check with your salesperson at the time of order to make this determination. The customer will be responsible for all freight and related charges for returned products. Orders can’t be canceled once they have been loaded on the truck and a tracking number assigned.